What is ISO 9001:2015 (Quality Management System)?
ISO 9001 applies to all types of organizations. It doesn’t matter what size they are or what they do. It can help both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world. The ISO 9000:2015 standard was developed to implement and operate an effective Quality Management System (QMS).
ISO 9001 sets out the requirements for any organization whose business processes may range all the way from design and development, to production, installation and servicing. Quality Management System standard reflects a more modern understanding of quality, including new focus on customer satisfaction. ISO 9001 is based on the following eight Quality Management Principles:
- Customer Focus.
- Involvement of people.
- Risk based approach.
- System approach to management.
- Continual improvement.
- Factual approach to decision making.
- Mutually beneficial supplier relationship.
ISO 9001 Objectives
ISO 9001 standard has been restructured: chapter and sub chapter titles, and order of clauses and paragraphs, have been thoroughly revised. These changes reflect a strategic choice that will gradually be applied to all Management System Standards (MSS) that would be published by ISO.
- Enhance an organization’s ability to satisfy its customers.
- Quality Management System is placed at the very core of business governance.
- Top Management to take accountability for the Management Systems’ effectiveness rather than just being responsible.
- Moving from just being ‘committed’ to demonstrate ‘Leadership’.
- Thanks to the High Level Structure, ISO 9001:2015 can be easily integrated with other management systems (ISO 14001 ISO 45001).
- Proactively identify and manage risks.
- Provide due consideration to the needs and expectations of all relevant interested parties.
- ISO 9001:2015 will better fit all types of companies due to simplified language and less directive requirements.
The creation of a knowledge-database will ensure the effective internal exchange of company-owned knowledge.